Shipping & Returns

We provide shipping for our printed patterns to anywhere in the world.

We charge $2.00US postage and handling per pattern to both our Australian and International customers so there are no higher postage fees for our International customers, they pay the same as our Australian customers. We offer free shipping to orders over $100.00US. (Please note the offer of free shipping for orders over $100.00US does not apply when we have a sale on the website)

Most people will purchase the patterns for immediate download for you to print yourself. However you may not have a printer or the cost of ink may be limiting so we now have the option of printing the patterns and posting them to you. If you have selected printed and posted patterns your patterns will be sent within 3 business days, please allow up to one week shipping time for Australian customers and 2-3 weeks for International customers.

Instructions for downloading pdf files instantly online.
If you select pdf files for you to download and print yourself, immediately after paying online your patterns are available in your account to download if you pay through Paypal. (You do not have to have a paypal account). If you pay with Visa or Mastercard on our website the patterns are in your account within 24 hours after payment. Once paid, if you are logged onto the website, click on my account at the top, then find your order click on view and you will see the download button.
Patterns will stay in your account for 1 year and you can download them up to 5 times, in case you lose your copy. If you have any problems downloading your patterns please contact us.

Please note: Due to the nature of our website and that you gain access to the patterns immediately after payment we do not give refunds/exchanges for PDF instant downloads once the pattern is downloaded so please be absolutely certain of your purchase before payment. Please make sure you purchase the correct size for a pattern if a small and large version are offered as they are treated as separate patterns, we cannot exchange them if you purchase the wrong size. If however you have accidentally purchased the exact same pattern twice on our website, please let us know and we will look at your past payment records and we may be able to offer a refund or exchange if applicable.
For printed patterns once the pattern is posted we also do not offer refunds. Should the pattern get damaged or lost in the mail please contact us and we will post another copy to you.
If you are an Artecy permanent member from our old membership offer, please do not purchase patterns which have a black border around them from this website as these are already available to download in the membership area at Should you still purchase these patterns you will not be given a refund unless you apply for one and of course your membership payment must have been purchased before the single patterns.
The only patterns members should buy from this website are the Artecy Shop Exclusive patterns which are also the ones without a black frame around them.

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NEW!!  Artecy Cross Stitch has another new website for the fantastic new craft of Pixelhobby.
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